This guide will walk you through how to send messages using Neutrily. Whether you prefer email or WhatsApp, this page will show you exactly how to communicate effectively with your co-parent through Sam, your Virtual PA.
Open your email client (e.g., Gmail, Outlook).
Compose a new email to [email protected]
In the subject line, include a brief description of the message (e.g., "Handover Plans for Saturday").
Write your message. Be as detailed as possible, including dates, times, and any other specifics.
Example: "Hi Sam, can you please let _____ know that I’d like to propose changing the drop-off time this weekend. Could we move it to 5 PM instead of 3 PM? Please let me know if that works with _____."
Send the email. Sam (your Virtual PA) will rewrite your message neutrally and email your co-parent.
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If you have a question for the Neutrily team (e.g., about timelines, technical issues or just general questions), email [email protected] ****rather than including it in your message to Sam.
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Open WhatsApp on your phone.
Send a message to Sam at +44 7400 410100.
Write your message to Sam to contact your co-parent. Include clear details to avoid back-and-forth.
Example: "Hi Sam. Can you please ask _____ if we can adjust the school pickup on Thursday to 4:30 PM? Please confirm if that’s okay."
Sam will rewrite the message and send it to your co-parent. Your co-parent's replies will also be rewritten and sent back to you.
Next: Replying to Messages