This guide will walk you through how to receive and respond to messages using Neutrily. With Sam, your Virtual PA, all communication is kept neutral and stress-free.

Receiving Messages

1. Email:
   • When your co-parent sends a message via Sam, you will receive the rewritten version directly in your email inbox. If you're a Plus or Premium customer, the receiving parties will get an SMS message when a message is ready in their inbox.
   • The email will be sent from [email protected] and will include the subject line for easy tracking (e.g., "Re: Handover Plans for Saturday").
   • Simply open the email and review the message rewritten by Sam in a neutral tone.
2. WhatsApp
   • If your co-parent sends a message via Sam on WhatsApp, you will receive the rewritten message in your WhatsApp chat with Sam (+44 7400 410100).
   • Open the chat to view the message and any relevant details.
   • Understanding WhatsApp Notifications: For WhatsApp, we use a pre-approved message template to notify you when a new message has been sent. The notification will mention:
     • Your name
     • Informing you that you have a new message.
     • Your co-parent’s name.
     • The sender (your Neutrily Virtual PA, Sam).
   • You will also see two options:

     • View Message: Tapping this option will show you the oldest unread message in your chat. If you have not viewed prior messages, you will need to view them in order until you are up to date. Additionally, you can type "View Message" at any time in the chat to view the oldest unread message.

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       Once all messages have been read, typing or tapping "View Message" will result in a message confirming that you have read all your messages.

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     • Opt Out: If you no longer wish to receive messages via WhatsApp, you can select this option to stop notifications through this channel.

Next: Replying to Messages

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