For premium members, Neutrily offers the ability to involve the primary customer’s partner (referred to as the Primary Partner) in co-parenting communication. This feature allows the Primary Partner to participate in communication seamlessly while ensuring the co-parent remains engaged with the service.

How It Works

1. Receiving Messages
   • The Primary Partner receives a copy of all emails and WhatsApp messages sent from Sam.
   • This ensures they stay informed about all co-parenting communication without needing direct involvement from the co-parent.
2. Sending Messages
   • The Primary Partner can reply to emails or WhatsApp messages they receive from Sam.
   • Replies from the Primary Partner will be sent to the co-parent as though they came from the Primary. Sam rewrites the message in the same neutral and constructive tone.
   • To avoid confusion, we encourage the Primary Partner to sign off messages with the Primary’s name (e.g., "Best regards, [Primary’s Name]").

Why Messages Originate from the Primary

<aside> 🔄 Remember: All messages, whether from the Primary or Primary Partner, are sent by Sam, in Sam’s own words, to the co-parent or Primary, ensuring a consistent and neutral communication experience.

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• Research shows that co-parents are more likely to engage with Neutrily when communication from Sam appears to have originated from the Primary rather than their partner.
• Introducing the Primary Partner in communication can sometimes be inflammatory, especially if the co-parent harbours negative feelings towards them. Keeping messages neutral and originating from the Primary fosters smoother interactions and reduces potential conflict.

Best Practices for the Partner Feature

• Follow the Guidelines: All the best practices outlined in our messaging guides apply to the Primary Partner as well.
• Keep Messages Professional: When responding, maintain a neutral tone and avoid emotional triggers.
• Sign Off Properly: Always sign off messages with the Primary’s name to ensure continuity and avoid misunderstandings with the co-parent.

A Seamless Experience for Co-Parents

This setup ensures that:

• The co-parent feels they are communicating directly with the Primary, but via Sam.
• The Primary Partner can stay involved and provide input without creating unnecessary tension.
• All communication remains streamlined and conflict-free, in line with Neutrily’s mission.

Next: Writing Effective Messages

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