Neutrily works best when messages are clear and concise. Following these best practices will help ensure smooth communication with your co-parent.

1. Keep It Neutral

• Although Neutrily automatically removes emotional language, starting with a neutral tone can make the process smoother.

• Focus on facts rather than emotions.

  Example: Instead of “They always change the drop-off time last minute!”, write “Can you please ask them to confirm a set drop-off time for next week?”

2. Be Specific

• Include key details like dates, times, and locations to avoid confusion.

  Example: “Hi Sam, can you ask _____ if we can schedule drop-off for Ella at 5 PM on Friday at the school gates?”

3. Stay Concise

• Keep your messages short and to the point.
  • Long, rambling messages can dilute the main point and lead to misunderstandings.

4. Avoid Questions for Sam

• If you have a question for the Neutrily team (e.g., about timelines or technical issues), email [email protected] ****rather than including it in your message to Sam.

5. Use a Clear Subject Line

• Subject lines help Sam organise and track messages effectively.

  Example: “Re: Handover Plans for Saturday” or “School Event Confirmation”

Examples of Well-Written Messages

Good Example:

Hi Sam, can you ask [Co-Parent] if it’s possible to switch pickup on Wednesday from 3 PM to 4 PM? Thank you.

Needs Improvement:

Sam, tell them they always mess up the schedule, and I’m tired of changing things!