At Neutrily, we understand that there may be occasions where you need to access the original messages sent by your co-parent. While all original emails and WhatsApp messages are securely stored and can be requested if required, we encourage customers to consider the spirit of the service before making such requests.
The Purpose of Neutrily
The core mission of Neutrily is to act as a neutral intermediary, removing emotional triggers and ensuring communication remains constructive and stress-free. By focusing on rewritten, neutral messages, we help foster better cooperation and reduce conflict.
Viewing original messages can sometimes reintroduce emotional triggers that Neutrily is designed to mitigate. For this reason, we recommend requesting original messages only when absolutely necessary.
How to Request Original Messages
- Email Your Request:
- Send an email to [email protected] with the subject line "Request for Original Messages."
- Clearly specify which message(s) you would like to request (e.g., date, time, or subject).
- Processing Time:
- Requests for original messages will typically be processed the same day.
- We will notify you once the requested messages are ready to be shared.
Important Considerations
- Maintain the Service’s Integrity: The intent behind Neutrily is to shield you from emotionally charged language. Viewing original messages may undermine this purpose.
- Legal or Critical Needs: If your request is for legal purposes or other critical reasons, we’re here to support you. Simply let us know the context of your request.
- Privacy and Security: Rest assured that all original messages are handled securely and will only be shared with you upon verified request.
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